Shipping policy
Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.
Once your order has shipped, you will receive a confirmation email with tracking information (where available) so you can follow your package's journey.
Estimated Delivery Times
We ship internationally to customers around the world. Once dispatched, orders typically arrive within:
| Destination | Estimated Delivery Time (after dispatch) |
|---|---|
| International | 7–12 business days |
Please note that these are estimated timeframes and not guarantees. Delivery times may vary based on your location, local customs processing, and courier delays.
Factors That May Affect Delivery
While we work hard to ensure timely delivery, the following factors can occasionally cause delays beyond our stated timeframes:
- Customs clearance and import procedures in the destination country
- Public holidays, peak seasons, or high order volumes
- Extreme weather conditions or other unforeseen courier disruptions
- Incorrect or incomplete shipping addresses provided at checkout
Order Tracking
Once your order ships, tracking information will be provided via email whenever available so you can monitor your package's progress. If you haven't received tracking information within 2 business days of placing your order, please contact us.
Customs, Duties, and Taxes
For international orders, your country may charge customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Lost, Delayed, or Missing Packages
If your order hasn't arrived within the estimated delivery window, please reach out to our support team and we'll be happy to look into it for you. In the rare event a package is lost in transit, we will work with you to find a suitable resolution.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Kivoro is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to update it before dispatch.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to our customer support team — we're happy to help.